Uudised
Tork Vision Clean implementation: smart and sustainable cleaning service
We are committed to providing high-quality and sustainable facility management services. Our goal is to create solutions that enhance service quality and optimize resource use. One of the most outstanding examples of this is the successful implementation of the Tork Vision Clean system at Ülemiste Center, which was awarded Stell’s 2024 #suunanäitaja project title. Data-driven …
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2025: Innovation and Sustainability in Facility Services
In 2025, the facility services sector will face significant challenges. The development of the industry will be primarily driven by such key factors as labour shortages, employee training, innovation, and energy efficiency. It will be crucial to focus on increasing turnover while maintaining high service quality. According to Stell’s CEO Mikk Sillamaa, the facility services …
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QR codes enhance the efficiency and speed of property management services
Customers increasingly expect digital and prompt communication, where notifications and requests are transmitted as conveniently as possible. Therefore, it is important for property managers to find a balance between visiting sites, meeting with clients and office work. The head of the property management department at Stell Eesti AS, Merike Kivisild, explains. In a rapidly evolving …
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Summary of customer experience research 2023
Clients recommend Stell Every year Stell conducts a survey among its major clients. The goal is to measure customer satisfaction and study the experience of using our company’s services. When determining the survey sample and preparing the questionnaire, we rely on international methodology, one of the important metrics of which is the customer recommendation index, …
Customer-focused commercial property management service results in cost-saving
The service needs of each client and the management model concept that suits them are completely different and applying the same approach to everyone is unjustified, says Merike Kivisild, head of property management at Stell Eesti AS. Tenders for commercial property management services should consider the expectations towards the service provider in great detail. The …
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Stell Eesti AS CEO Mikk Sillamaa explains what the future holds for the property management industry
What is the outlook for property management over the next five years? How big will the share of artificial intelligence be? What will be the share of human labour? What changes do you see in property management in terms of service design, user experience (UX) and user interface (UI)? The real estate services sector is …
Real estate maintenance requires smart solutions in an increasingly competitive environment
With growing market activity, success is achieved by those real estate maintenance companies that provide complex services and have the shortest outsourcing chain. The age of a worker in this sector is just a number – the desire of a person is way more important. What is the current situation in real estate maintenance compared …
Our principles, stay true to the goals, involve employees, maintain a transparent relationship with the client, brought success
In Äripäev’s 2022 rating of real estate service companies, Stell ranks fourth. The success of our enterprise was made possible by a quick response to changing circumstances. Our principles: stay true to the set goals, protect and involve employees, maintain a transparent relationship with the client. Kinnisvarauudised editor Külli Kaljulind talked to Stell CEO Mikk …
Stell Eesti AS awarded the responsible business index
On 31 May Stell Eesti was awarded the bronze level of the responsible business index, which marks organisations that have begun to view their core business in the context of responsible business. The label is valid for two years, during which we plan to improve our activities based on the evaluators’ feedback report and definitely …
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Stell’s diverse work team
In Europe May is the month of diversity! The main idea of celebrating diversity is to value, involve and treat everyone equally. At Stell, diversity is highly appreciated, because all employees are equally valuable to us. We value the principles of equal treatment among our employees, customers, and partners. Out of the company’s nearly 1,500 …