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Summary of customer experience research 2023

February 2, 2024

Clients recommend Stell Every year Stell conducts a survey among its major clients. The goal is to measure customer satisfaction and study the experience of using our company’s services. When determining the survey sample and preparing the questionnaire, we rely on international methodology, one of the important metrics of which is the customer recommendation index, …

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Customer-focused commercial property management service results in cost-saving

February 2, 2024

The service needs of each client and the management model concept that suits them are completely different and applying the same approach to everyone is unjustified, says Merike Kivisild, head of property management at Stell Eesti AS. Tenders for commercial property management services should consider the expectations towards the service provider in great detail. The …

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Stell Eesti AS CEO Mikk Sillamaa explains what the future holds for the property management industry

November 17, 2023

What is the outlook for property management over the next five years? How big will the share of artificial intelligence be? What will be the share of human labour? What changes do you see in property management in terms of service design, user experience (UX) and user interface (UI)? The real estate services sector is …

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Real estate maintenance requires smart solutions in an increasingly competitive environment

March 8, 2023

With growing market activity, success is achieved by those real estate maintenance companies that provide complex services and have the shortest outsourcing chain. The age of a worker in this sector is just a number – the desire of a person is way more important. What is the current situation in real estate maintenance compared …

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Our principles, stay true to the goals, involve employees, maintain a transparent relationship with the client, brought success

October 7, 2022

In Äripäev’s 2022 rating of real estate service companies, Stell ranks fourth. The success of our enterprise was made possible by a quick response to changing circumstances. Our principles: stay true to the set goals, protect and involve employees, maintain a transparent relationship with the client. Kinnisvarauudised editor Külli Kaljulind talked to Stell CEO Mikk …

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Stell Eesti AS awarded the responsible business index

June 3, 2022

On 31 May Stell Eesti was awarded the bronze level of the responsible business index, which marks organisations that have begun to view their core business in the context of responsible business. The label is valid for two years, during which we plan to improve our activities based on the evaluators’ feedback report and definitely …

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Stell’s diverse work team

June 3, 2022

In Europe May is the month of diversity! The main idea of celebrating diversity is to value, involve and treat everyone equally. At Stell, diversity is highly appreciated, because all employees are equally valuable to us. We value the principles of equal treatment among our employees, customers, and partners. Out of the company’s nearly 1,500 …

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The Tallinn office is located at the new address

April 11, 2022

Please be informed that as of April 11, 2022, our Tallinn office will be located at a new address. On the 6th floor of Tammsaare Business Center, address Tammsaare tee 47, 11316 Tallinn. The company’s contact numbers and other details remain the same. Tammsaare Business Center is divided into three arched towers. The titles are …

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We have joined the health-promoting jobs network

April 5, 2022

Since March 2022, Stell has been a member of the health-promoting jobs network (TET). The Estonian health-promoting jobs network was established in 2005 on the initiative of the Health Board. The National Institute for Health Development has been coordinating and managing the network since 2006. Health promotion activities are planned in line with the strategic …

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Thank you for the trust and we wish you a great new year

January 19, 2022

Customers recommend Stell Stell annually conducts surveys regarding the experience of its customers. The purpose of the survey is to measure customer satisfaction and collect feedback on our services. When determining the sample group and compiling the questionnaire, we are guided by international methods, one of the main criteria of which is the Net Promoter …

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