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Customers increasingly expect digital and prompt communication, where notifications and requests are transmitted as conveniently as possible. Therefore, it is important for property managers to find a balance between visiting sites, meeting with clients and office work. The head of the property management department at Stell Eesti AS, Merike Kivisild, explains. In a rapidly evolving …

QR codes enhance the efficiency and speed of property management services Read More »

Clients recommend Stell Every year Stell conducts a survey among its major clients. The goal is to measure customer satisfaction and study the experience of using our company’s services. When determining the survey sample and preparing the questionnaire, we rely on international methodology, one of the important metrics of which is the customer recommendation index, …

Summary of customer experience research 2023 Read More »

The service needs of each client and the management model concept that suits them are completely different and applying the same approach to everyone is unjustified, says Merike Kivisild, head of property management at Stell Eesti AS. Tenders for commercial property management services should consider the expectations towards the service provider in great detail. The …

Customer-focused commercial property management service results in cost-saving Read More »

What is the outlook for property management over the next five years? How big will the share of artificial intelligence be? What will be the share of human labour? What changes do you see in property management in terms of service design, user experience (UX) and user interface (UI)? The real estate services sector is …

Stell Eesti AS CEO Mikk Sillamaa explains what the future holds for the property management industry Read More »

With growing market activity, success is achieved by those real estate maintenance companies that provide complex services and have the shortest outsourcing chain. The age of a worker in this sector is just a number – the desire of a person is way more important. What is the current situation in real estate maintenance compared …

Real estate maintenance requires smart solutions in an increasingly competitive environment Read More »

In Äripäev’s 2022 rating of real estate service companies, Stell ranks fourth. The success of our enterprise was made possible by a quick response to changing circumstances. Our principles: stay true to the set goals, protect and involve employees, maintain a transparent relationship with the client. Kinnisvarauudised editor Külli Kaljulind talked to Stell CEO Mikk …

Our principles, stay true to the goals, involve employees, maintain a transparent relationship with the client, brought success Read More »

On 31 May Stell Eesti was awarded the bronze level of the responsible business index, which marks organisations that have begun to view their core business in the context of responsible business. The label is valid for two years, during which we plan to improve our activities based on the evaluators’ feedback report and definitely …

Stell Eesti AS awarded the responsible business index Read More »

In Europe May is the month of diversity! The main idea of celebrating diversity is to value, involve and treat everyone equally. At Stell, diversity is highly appreciated, because all employees are equally valuable to us. We value the principles of equal treatment among our employees, customers, and partners. Out of the company’s nearly 1,500 …

Stell’s diverse work team Read More »

Please be informed that as of April 11, 2022, our Tallinn office will be located at a new address. On the 6th floor of Tammsaare Business Center, address Tammsaare tee 47, 11316 Tallinn. The company’s contact numbers and other details remain the same. Tammsaare Business Center is divided into three arched towers. The titles are …

The Tallinn office is located at the new address Read More »

Since March 2022, Stell has been a member of the health-promoting jobs network (TET). The Estonian health-promoting jobs network was established in 2005 on the initiative of the Health Board. The National Institute for Health Development has been coordinating and managing the network since 2006. Health promotion activities are planned in line with the strategic …

We have joined the health-promoting jobs network Read More »

Customers recommend Stell Stell annually conducts surveys regarding the experience of its customers. The purpose of the survey is to measure customer satisfaction and collect feedback on our services. When determining the sample group and compiling the questionnaire, we are guided by international methods, one of the main criteria of which is the Net Promoter …

Thank you for the trust and we wish you a great new year Read More »

Margus Välling, head of sales and procurement at Stell Eesti AS, has given his opinion concerning the recently published report on competition in the sector of real estate management and maintenance, and he finds that the operating profit in the sector as a whole will be decreasing, numerous previously profitable companies will be facing losses, …

Current situation in real estate management: small-scale companies are being consolidated into larger ones Read More »

Stell Eesti AS, a key player in the property management sector in Estonia, is expanding its operation in Southern Estonia and strengthening its competence in special cleaning services through the acquisition of Kyyrix OÜ, a Tartu company boasting nearly 30 years of experience. Stell Eesti AS and Kyyrix OÜ, a company which primarily renders cleaning …

Stell acquires a highly acclaimed company in Southern Estonia Read More »

Stell Eesti, which increased its sales revenue last year, estimated the negative economic impact of the state of emergency on the company’s turnover at 600,000 euros in its annual report. Nevertheless, the company’s CFO says that, the general economic situation taken into account, the company can be said to have been swimming against the current …

Stell kept growing despite the crisis Read More »

Matters related to the management and maintenance of apartment buildings have demonstrated rapid development in recent decades.  Although specialist know-how as well as various guidance materials and recommendations are constantly updated, it is often difficult to convert real estate owners to following practical advice. Still, these days common sense alone is not enough for the …

Common sense alone is not enough for cost-effective management of an apartment building Read More »

Property management services will become more and more automated in the upcoming years as houses are getting smarter and smarter, which will contribute to saving energy and cut down on labour expenses – is the opinion of the leaders of Stell, a property management company. Stell has been operating under this name since January 2020; …

Buildings will be heated and cleaned by robots Read More »

As of the new week, all shops and service points can be reopened. To guarantee an excellent shopping environment, we must protect the health of all customers and employees, as well as meet the prerequisites for safe shopping. Preparations for reopening require for every trader and service provider to work out a specific plan, mainly …

Tips for creating a safe shopping environment Read More »

On Monday, April 20, Stell performed electrostatic spray technology for disinfection in the Apollo Cinemas of Mustamäe for the first time in Estonia. The introduction of new technology to the market is primarily due to the increased expectations of customers for cleaning services and disinfection in order to prevent the spread of the coronavirus. In …

Stell introduced the new disinfection method to the Estonian market Read More »

Since the government declared an emergency situation in Estonia in connection to the COVID-19 virus outbreak, we have taken all necessary precautions to ensure that our customers are provided with daily service. At same time we need to ensure that our people are healthy and well protected. We actively advise all our employees on measures …

Stell measures to prevent the virus Read More »

Stell Eesti AS is the first facility management company in Estonia who signed agreement with Lumebot team. The collaboration between Lumebot and Stell started in the summer 2019. Lumebot introduced its idea and prototype to Stell. According to Margus Välling, Stell’s Director of Sales and Purchasing, the company saw an immediate opportunity in Lumebot to …

Stell is using robot for snow removal Read More »

“While five years ago an average company employed a facilities manager, a facilities management specialist and maintenance personnel, by now the facilities management team will have shrunk to one or two people,” Mikk Sillamaa, the CEO of Stell Eesti, says in his interview published in the quarterly property management report. He adds that clients would …

Mikk Sillamaa, CEO of Stell Eesti: “We have been witnesses to major changes.” Read More »

Last summer, we announced that ISS Eesti had been acquired by new owners and would consequently be leaving the international ISS Group. For the past six months, we have been working hard to present you our new name, clear vision and strong strategy today.

Stell’s history in Estonia dates back to 1995, when the cleaning services company ESS Puhastusteenused was founded. For 15 years, our firm was a part of ISS.