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Customer-focused commercial property management service results in cost-saving

The service needs of each client and the management model concept that suits them are completely different and applying the same approach to everyone is unjustified, says Merike Kivisild, head of property management at Stell Eesti AS. Tenders for commercial property management services should consider the expectations towards the service provider in great detail. The …

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Stell Eesti AS CEO Mikk Sillamaa explains what the future holds for the property management industry

What is the outlook for property management over the next five years? How big will the share of artificial intelligence be? What will be the share of human labour? What changes do you see in property management in terms of service design, user experience (UX) and user interface (UI)? The real estate services sector is …

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Real estate maintenance requires smart solutions in an increasingly competitive environment

With growing market activity, success is achieved by those real estate maintenance companies that provide complex services and have the shortest outsourcing chain. The age of a worker in this sector is just a number – the desire of a person is way more important. What is the current situation in real estate maintenance compared …

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Our principles, stay true to the goals, involve employees, maintain a transparent relationship with the client, brought success

In Äripäev’s 2022 rating of real estate service companies, Stell ranks fourth. The success of our enterprise was made possible by a quick response to changing circumstances. Our principles: stay true to the set goals, protect and involve employees, maintain a transparent relationship with the client. Kinnisvarauudised editor Külli Kaljulind talked to Stell CEO Mikk …

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Stell’s diverse work team

In Europe May is the month of diversity! The main idea of celebrating diversity is to value, involve and treat everyone equally. At Stell, diversity is highly appreciated, because all employees are equally valuable to us. We value the principles of equal treatment among our employees, customers, and partners. Out of the company’s nearly 1,500 …

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Thank you for the trust and we wish you a great new year

Customers recommend Stell Stell annually conducts surveys regarding the experience of its customers. The purpose of the survey is to measure customer satisfaction and collect feedback on our services. When determining the sample group and compiling the questionnaire, we are guided by international methods, one of the main criteria of which is the Net Promoter …

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Current situation in real estate management: small-scale companies are being consolidated into larger ones

Margus Välling, head of sales and procurement at Stell Eesti AS, has given his opinion concerning the recently published report on competition in the sector of real estate management and maintenance, and he finds that the operating profit in the sector as a whole will be decreasing, numerous previously profitable companies will be facing losses, …

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Stell acquires a highly acclaimed company in Southern Estonia

Stell Eesti AS, a key player in the property management sector in Estonia, is expanding its operation in Southern Estonia and strengthening its competence in special cleaning services through the acquisition of Kyyrix OÜ, a Tartu company boasting nearly 30 years of experience. Stell Eesti AS and Kyyrix OÜ, a company which primarily renders cleaning …

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Stell kept growing despite the crisis

Stell Eesti, which increased its sales revenue last year, estimated the negative economic impact of the state of emergency on the company’s turnover at 600,000 euros in its annual report. Nevertheless, the company’s CFO says that, the general economic situation taken into account, the company can be said to have been swimming against the current …

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Common sense alone is not enough for cost-effective management of an apartment building

Matters related to the management and maintenance of apartment buildings have demonstrated rapid development in recent decades.  Although specialist know-how as well as various guidance materials and recommendations are constantly updated, it is often difficult to convert real estate owners to following practical advice. Still, these days common sense alone is not enough for the …

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Case analysis: ready for the crisis

Mikk Sillamaa, CEO at Stell Eesti Although a crisis is a negative state of events by nature, it does not only stand for chaos and destruction. The coronavirus outbreak resulted in a shift in societal norms and expectations and drastically affected the economic prospects of numerous companies. Still, changes can also be good if we …

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Stell introduced the new disinfection method to the Estonian market

On Monday, April 20, Stell performed electrostatic spray technology for disinfection in the Apollo Cinemas of Mustamäe for the first time in Estonia. The introduction of new technology to the market is primarily due to the increased expectations of customers for cleaning services and disinfection in order to prevent the spread of the coronavirus. In …

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Stell measures to prevent the virus

Since the government declared an emergency situation in Estonia in connection to the COVID-19 virus outbreak, we have taken all necessary precautions to ensure that our customers are provided with daily service. At same time we need to ensure that our people are healthy and well protected. We actively advise all our employees on measures …

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Stell is using robot for snow removal

Stell Eesti AS is the first facility management company in Estonia who signed agreement with Lumebot team. The collaboration between Lumebot and Stell started in the summer 2019. Lumebot introduced its idea and prototype to Stell. According to Margus Välling, Stell’s Director of Sales and Purchasing, the company saw an immediate opportunity in Lumebot to …

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Mikk Sillamaa, CEO of Stell Eesti: “We have been witnesses to major changes.”

“While five years ago an average company employed a facilities manager, a facilities management specialist and maintenance personnel, by now the facilities management team will have shrunk to one or two people,” Mikk Sillamaa, the CEO of Stell Eesti, says in his interview published in the quarterly property management report. He adds that clients would …

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Tenders oriented at comprehensive solutions for real estate maintenance

Tenders oriented at comprehensive solutions for real estate maintenance would increase satisfaction of the end consumer in the public sector Margus Välling, Head of Sales and Procurement at Stell In a recent speech addressed to the Minister of Public Administration Jaak Aab, the Minister of the Environment Rene Kokk expressed his dissatisfaction with the state …

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ISS Eesti starts operating under a new name: Stell

Having left the international property management group in the summer of 2019, ISS Eesti will from now on be operating under a new name, Stell. The company’s ambition is to become a leading facility management enterprise in the Baltic market in five years.

Dear partner!

Last summer, we announced that ISS Eesti had been acquired by new owners and would consequently be leaving the international ISS Group. For the past six months, we have been working hard to present you our new name, clear vision and strong strategy today.

ISS becomes Stell

Stell’s history in Estonia dates back to 1995, when the cleaning services company ESS Puhastusteenused was founded. For 15 years, our firm was a part of ISS.